FAQs

Any questions? We’re here to help…

Here at KBIOMED we believe in uncompromising quality, faster delivery, greater value, and lower cost for our clients. While we answer below to your most frequently asked questions, we welcome other queries.

1. What kind of maintenance and service does Kharel Biomedical offer for medical equipment?

Kharel Biomedical offers a variety of maintenance and service options for medical equipment, including equipment malfunction repair, preventative maintenance, and remote technical support. We take a tailored approach to meet the specific needs of each business, and our team of trained engineers is dedicated to providing top-notch service and support.

2. How do you ensure the safety of medical equipment during maintenance and repair?

Safety is our top priority at Kharel Biomedical. Our service engineers are trained to follow all relevant safety guidelines and regulations when working on medical equipment. Additionally, all repairs and maintenance are carried out using the latest tools and techniques to ensure the equipment is returned to full working order while maintaining the safety of the equipment.

3. How does Kharel Biomedical ensure compliance with AS3551 Standards?

Kharel Biomedical takes compliance with AS3551 Standards very seriously. All of our service engineers has been working in accordance with the relevant standards and regulations when working on medical equipment. Additionally, we stay up-to-date on the latest industry trends and implement the best solutions to ensure compliance with AS3551 Standards.

.

4. What is the value of an annual maintenance agreement with Kharel Biomedical?

An annual maintenance agreement with Kharel Biomedical can provide a number of benefits for your business, including:

 

  • Proactive maintenance to prevent equipment malfunctions.
  • Cost savings through regular checkups and maintenance
  • Priority service for equipment repairs
  • Compliance with regulatory standards and guidelines include asset consultation.
  • Extension of equipment lifespan.
  • Peace of mind knowing that your equipment is in good working order and safe to use.

5. Can I use Kharel Biomedical's virtual workshop as my own repair center?

Yes, Kharel Biomedical offers a virtual workshop that customers can use as their own repair center. This allows you to rest assured that the customers are supported when equipment malfunctions. Our Virtual workshop provides back to base support, and you could use our facility as your repair center.

6. Can I contact you any time?

Yes, you can at any point in time set up a meeting with us. We respond to email inquiries as soon as possible.